STONE ★ TEMPLE ★ PILOTS

STONE TEMPLE PILOTS HELP PAGE

Who can I contact with questions about my Fan Club membership?
For questions about your Stone Temple Pilots Club purchase, contact the following:

* EMAIL: fanclubsupport@livenationmerchandise.com
* PHONE: 1 800-767-7160 US // +1-434-244-7300 International

How do I buy Stone Temple Pilots presale tickets?
To purchase tickets, please log in to stonetemplepilots.com, then go to the TOUR page. Links will appear in the tour schedule.

Where do I find my unique presale access code?
Once you log in to the site, click on the tour page. You will see your code displayed in red above the tour grid.

How do I cancel my ticket order?
This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.

How is seating being handled for people with disabilities?
Advice will be found during the online booking process, including information on how to order accessible seats. Please check with your specific venue for details.

My ticket presale code does not work. Who may I contact for help?
For Ticketmaster presales, you may visit the Ticketmaster help area:

http://www.ticketmaster.com/h/customer_serve.html

You may also contact our customer service center:

* EMAIL: fanclubsupport@livenationmerchandise.com
* PHONE: 1 800-767-7160 US // +1-434-244-7300 International

What is included in my ticket package?
Check the Ticketmaster (or official ticketing site) purchase page for package details.

What is the name that will appear on my credit card statement for the ticket purchase?
Ticketmaster or the respective offiicial ticketing site, depending on who is handling the fulfillment of the tickets.

When do ticket presales open and when do they close?
Keep checking the Stone Temple Pilots Tour page for the most updated presale information.

Will I receive an order confirmation by email?
Yes. It is important to use a valid email address when placing your order to receive order related communications. Be sure to check your SPAM folder if you do not receive the email.

How will I receive my tickets?
Presale tickets are sent out well in advance of the show. If you haven't received your tickets 48 hours prior to your show, please call your local Ticketmaster customer service department. If you purchased tickets through an alternate ticket provider, you will need to contact them directly for assistance with your tickets.

For VIP Package offers, please read delivery details carefully. In some instances, there will be a WILL CALL pick up requirement. This means you will pick up your tickets at the venue box office, on the evening of the concert.

Can I resell my tickets?
No. The tickets are not transferrable. Reselling tickets may cause you to lose your membership benefits.

Will tickets be available by telephone?
No, this is an Internet-only sale.

How much does it cost to join the Stone Temple Pilots Club?
Annual Price: Domestic (USA and Canada), $45(USD) per member // International $50(USD) per member.

What forms of payment will be accepted?
American Express, Visa, MasterCard, Discover and Diner's Club.